Once you've joined UK Auction List, we're here to make finding and researching auction property as straightforward as possible.
There are a few things worth remembering, though: we list properties on behalf of auctioneers; we don't conduct the auctions or sell the properties ourselves.
For legal packs, viewings, bidding information, property-specific questions or confirmation that a property is still available, you'll need to contact the auctioneer directly using the details provided with the listing.
As a small business, we use a reception service to help us manage day-to-day calls. Our receptionists may not have the answer to a specific question about your membership or a property, so if you need help from us, the best option is to use our Contact Form. This allows us to respond personally and give you a proper answer.
Q: I'm having problems logging in. What should I do?
A: Once you've registered and paid for your subscription, you can log in using the Login link.
Your username will normally be the email address you registered with, unless you've subsequently changed it in your My Account area.
If you've forgotten your password, select “Forgot password” on the login page and we'll send you a password reset link. If you don't see the email, check your junk or spam folder.
If you're still unable to log in or access your property details, please contact us via our Contact Form or email info@ukauctionlist.com, including your name and registered email address.
Once you're logged in, you'll see “MY UKAL” at the top of the website. From there you can access your property details, Account area, Auction Calendar, Auctioneer Directory, Property Alerts, Favourites and subscription information.
Q: How can I change my password?
A: You can change your password from your My Account area.
Enter your new password, remembering that passwords are case-sensitive, and click “SAVE” to confirm the change.
For security, please keep your password confidential.
Q: How do I change the email address I use to log in?
A: You can change your registered email address from your My Account area.
Enter the new email address and click “SAVE”. Your new email address will then be used for future logins.
Q: Why am I still being charged for my UK Auction List membership?
A: UK Auction List is a subscription service, so your membership renews automatically unless you cancel it.
Our current subscription options are:
- £9.95 per month, or
- £19.95 every three months
Your subscription continues until you cancel. If you only want to use UK Auction List for the initial month or three-month period, simply cancel before your next payment is due.
Payments are processed securely through our payment provider, Stripe.
We don't send separate renewal reminders, so please keep track of your subscription and renewal date. Your original order confirmation contains your subscription details, and you can also view your membership information and invoices in your Account area.
When you cancel, your membership remains active until the end of the period you've already paid for. No further payments will then be taken.
Q: How do I cancel my subscription?
A: Cancelling is straightforward.
Log in to your Member's area, go to “My Account” and click “Cancel Subscription” at the bottom of the page.
Your subscription will be cancelled and no further payments will be taken. You'll receive an email confirming the cancellation, and you'll continue to have access to your Member's area until the end of your current paid period.
We recommend keeping your cancellation confirmation email for your records. If you don't receive it within 24 hours, check your junk or spam folder and contact us if you need us to confirm that your cancellation has been processed.
Please note that cancellations need to be made through your My Account area. Calls or emails don't automatically cancel a subscription.
Q: I'm interested in a property. Who do I contact?
A: You'll need to contact the auctioneer advertising the property.
We list properties on behalf of auctioneers, but we aren't the auctioneer or seller and therefore can't answer property-specific questions, arrange viewings, provide legal packs or register you to bid.
The auctioneer's contact details and website link are provided with the property listing for members.
For the quickest response, we generally recommend phoning the auctioneer directly.
Q: I saw a property on your website but now I've registered and I can't find it. What happened?
A: You may have found an older property page through Google or another search engine.
Auction properties move quickly, and search engines can continue to display pages from past auctions after the property has been sold, withdrawn or the auction has ended.
Our main database focuses on forthcoming auctions and unsold lots from the previous five weeks. Older property pages may also appear through some of our property tags for information and research purposes.
If you've found a property through a search engine, search for it directly on UK Auction List and check the auction date before assuming it is still available.
If it's an unsold property, contact the auctioneer directly to confirm whether it is still available.
Q: I asked the auctioneer for details but haven't heard back. What can I do?
A: Unfortunately, we can't chase an auctioneer on your behalf, as the auctioneer is responsible for the property and the sale.
If you've already sent an email and haven't received a response, we'd suggest phoning the auctioneer directly. This will usually be the quickest way to get an answer, particularly if an auction date is approaching.
Q: I can't find any properties or auctions in the area I'm searching for. What should I do?
A: Don't worry — it doesn't necessarily mean there aren't any auction properties in that area.
Auction stock is much more limited than properties being sold through estate agents, and the number of available lots can vary considerably from one area and one week to another.
Try broadening your search by removing a specific property type or price range. You can also check back regularly, as new auction catalogues are released throughout the year.
Remember that UK Auction List specialises in traditional, unconditional auctions and does not list properties being sold by the Modern Method of Auction.
We aim to upload new catalogues within 24–48 hours of release. Where a PDF catalogue is available, you may be able to view the catalogue while we're adding the individual properties to our database.
Because we manually add our listings rather than scrape websites, auctioneers can occasionally add new lots after we've already uploaded a catalogue. If you're looking for the very latest additions, you can use the direct link to the auctioneer's website provided in our listings.
Some auction houses don't provide PDF catalogues, but their forthcoming auctions can still be found in our Auction Calendar and Auctioneer Directory, with direct links to their websites.
Q: How do I save a property to a shortlist?
A: If there's a property you'd like to keep an eye on, tap the heart icon / “Add to Favourites” shown below the property image.
Your saved properties can then be viewed and managed in the Favourites section of your Member's area.
Q: Are the dates, times and venues in the Auction Calendar accurate?
A: We provide auction dates, times and venues based on the information supplied to us by the auctioneer.
Auction details can sometimes change after publication, so we recommend confirming the details directly with the auctioneer before making arrangements to attend or bid.
The auctioneer is always the definitive source for the latest auction information.
Q: How do I arrange a property viewing?
A: Viewings are arranged directly with the auctioneer advertising the property.
You'll find their contact details with the property listing. For the quickest response, we generally recommend phoning rather than emailing.
The auctioneer will be able to tell you when viewings are available and whether any booking arrangements apply.
Q: I need to update my details. How do I do this?
A: Log in to your Member's area and go to My Account.
From there you can update your profile and account details and save any changes.
A final reminder about auction properties
Auction properties can change quickly.
Lots may be added to a catalogue, withdrawn, postponed or sold before the auction. Because our listings are manually added, there can occasionally be a short delay before a change is reflected on UK Auction List.
For this reason, always check the auctioneer's website and contact them directly before arranging finance, surveys, travel or other commitments.
The auctioneer is responsible for the sale and is the definitive source for the property's current availability, legal pack, viewing arrangements and auction conditions.
Our job is to make finding the property easier. The auctioneer handles the sale.
Related Articles
- How Do I Register?
- What Does UK Auction List Offer?
- About UK Auction List
- Guide to Buying Property at Auction
- Property Guide for Selling Property at Auction
Disclaimer: All property information that we provide on our website, including auction dates, auctioneers' contact details, property descriptions, images, and pricing, is provided for informational purposes only. While we do our best to ensure property details are accurate, we can’t take responsibility for errors or omissions. Please contact the auctioneers directly to verify details and ask any extra questions. We always recommend that buyers carry out their own due diligence before bidding, including reviewing the full auction legal pack provided by the auctioneer.